• Challenging encounters in clinical dentistry: a qualitative study investigating online reviews of patient satisfaction with Norwegian dentists 

      Larsen, Maria; Holde, Gro Eirin; Johnsen, Jan-Are Kolset (Journal article; Tidsskriftartikkel; Peer reviewed, 2021-12-07)
      <b>Objective</b> <br>Mapping key themes that characterize challenging and positive encounters in dental practice using online reviews of patient satisfaction. <br><b>Materials and methods</b> <br>11,764 online patient reviews of dental encounters, consisting of an overall satisfaction rating (1–5 stars) and a free-text response, were collected from the web-site Legelisten.no. The reviews ...
    • Quality of life, mentalization, and perception of challenging patient encounters in dentistry: A cross-sectional study 

      Johnsen, Jan-Are Kolset; Haukefer, Sunniva B; Korsan, Sofie J.; Larsen, Maria; Holde, Gro Eirin (Journal article; Tidsskriftartikkel; Peer reviewed, 2023-07-07)
      Objective: This study investigated how exposure to challenging patient encounters influenced participants’ self-reported quality of life, and how participants’ mentalization capabilities affected the perceptions of challenging patients encounters among Norwegian dentists and dental students.<p> <p>Materials and Methods: Data was collected with an online questionnaire, and a total of 165 dentists (n ...