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dc.contributor.authorBonnardot, Laurent
dc.contributor.authorWootton, Elizabeth
dc.contributor.authorLiu, Joanne
dc.contributor.authorSteichen, Olivier
dc.contributor.authorBradol, Jean-Hervé
dc.contributor.authorHervé, Christian
dc.contributor.authorWootton, Richard
dc.date.accessioned2022-04-21T11:06:38Z
dc.date.available2022-04-21T11:06:38Z
dc.date.issued2015-11-20
dc.description.abstractWe surveyed all users of the Médecins Sans Frontières (MSF) tele-expertise service, approximately four years after it began operation. The survey contained 50 questions and was sent to 294 referrers and 254 specialists. There were 163 responses (response rate 30%). There were no significant differences between the responses from French and English users, so the responses were combined for subsequent analysis. Most of the responders were doctors (133 of 157 who answered that question), and most had completed field missions for MSF, i.e., both specialists and referrers. The majority stated that the system was user friendly and that they found it self-explanatory (i.e., they did not need to be shown how to use it). Almost all the referrers found that the telemedicine advice that they received was helpful, changed diagnosis and management, and/or reassured the patient. Similar feedback came from the specialists, who also felt that there was educational value for the field doctor. Although there was general satisfaction with the service, the survey identified various problems. The main concerns of the referrers were the lack of promotion of the system at headquarters’ level, and the main concerns of the specialists were the lack of feedback about patient follow-up. Nonetheless, both referrers and specialists recognized the benefits of telemedicine in improving patient management, providing education, and reducing isolation in the field.en_US
dc.identifier.citationBonnardot L, Wootton E, Liu J, Steichen, Bradol, Hervé, Wootton R. User Feedback on the MSF Tele-Expertise Service After a 4-Year Pilot Trial – A Comprehensive Analysis. Frontiers In Public Health. 2015;3(257)
dc.identifier.cristinIDFRIDAID 1315423
dc.identifier.doi10.3389/fpubh.2015.00257
dc.identifier.issn2296-2565
dc.identifier.urihttps://hdl.handle.net/10037/24839
dc.language.isoengen_US
dc.publisherFrontiers Mediaen_US
dc.relation.journalFrontiers In Public Health
dc.rights.holderCopyright 2015 The Author(s)en_US
dc.titleUser Feedback on the MSF Tele-Expertise Service After a 4-Year Pilot Trial – A Comprehensive Analysisen_US
dc.type.versionpublishedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


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