Diffusion of Innovative Digital Work Practices

Abstract

The aim of this paper is to highlight use of different digital solutions and systems in two public welfare offices in Norway, and the impact this has on recently graduated students work practices in the public welfare services. This requires new knowledge, theories, methods and ethics related to professional work. In this paper, innovation theory is used to promote the understanding of work practices using technology in public welfare services. When using a qualitative method, the advantages and disadvantages of using current digital practices among newly graduated workers in public sector are analyzed. The results are linked to activities that can contribute to realizing potentials for further innovation in public welfare services through the use of technology. There is a need for educational institutions to facilitate educations for more knowledge and competence in public welfare services regarding digital competence, technology, and innovation to be able to help develop the service in the future.