Show simple item record

dc.contributor.authorJakobsen, Ann Helen
dc.contributor.authorSmåbrekke, Lars
dc.contributor.authorChen, Timothy F.
dc.contributor.authorHalvorsen, Kjell H.
dc.date.accessioned2024-02-19T10:26:43Z
dc.date.available2024-02-19T10:26:43Z
dc.date.issued2023-06-02
dc.description.abstractIntroduction - It is important to understand the factors impacting the quality of services provided through community pharmacies. Exploring how key stakeholders perceive good quality in these services is a logical first step. This could also inform the development of quality measures, such as quality indicators (QIs).<p> <p>Aim - To identify key stakeholders' perspectives on the quality of services provided through community pharmacies in Norway, specifically by exploring their experiences and perceptions about what constitutes good service quality.<p> <p>Methods - A convenient sampling approach was used to recruit participants for five semi-structured focus groups from Facebook, pharmacy chains, and patient organizations. The interviews with twenty-six participants were conducted via Microsoft Teams. Interviews were transcribed verbatim, and an inductive thematic analysis with a reflexive approach was used.<p> <p>Results - Four main themes emerged from the analysis; 1) sufficient and substantively suitable information to cover individual needs, 2) communication skills and relationships with the pharmacy professionals, 3) customer satisfaction with knowledgeable employees and conveniently located pharmacies, and 4) factors that affect the pharmacy working environment.<p> <p>Conclusion - This study has identified areas that pharmacy professionals and customers regard as essential to define good quality of community pharmacy services. Effective communication skills, appropriate provision of information, customer satisfaction, and working environment are all essential factors when developing quality metrics for community pharmacies.en_US
dc.identifier.citationJakobsen, Småbrekke, Chen, Halvorsen. Exploring stakeholders' perspectives on the quality of services provided through community pharmacies. Research in Social and Administrative Pharmacy. 2023en_US
dc.identifier.cristinIDFRIDAID 2157021
dc.identifier.doi10.1016/j.sapharm.2023.05.015
dc.identifier.issn1551-7411
dc.identifier.issn1934-8150
dc.identifier.urihttps://hdl.handle.net/10037/32978
dc.language.isoengen_US
dc.publisherElsevieren_US
dc.relation.journalResearch in Social and Administrative Pharmacy
dc.rights.accessRightsopenAccessen_US
dc.rights.holderCopyright 2023 The Author(s)en_US
dc.titleExploring stakeholders' perspectives on the quality of services provided through community pharmaciesen_US
dc.type.versionacceptedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


File(s) in this item

Thumbnail

This item appears in the following collection(s)

Show simple item record