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dc.contributor.authorLarsen, Maria
dc.contributor.authorHolde, Gro Eirin
dc.contributor.authorJohnsen, Jan Are Kolset
dc.date.accessioned2024-09-20T11:23:51Z
dc.date.available2024-09-20T11:23:51Z
dc.date.issued2023-05-24
dc.description.abstractBackground: Challenging encounters in health care professions, including in dentistry, are relatively common. Challenging encounters can be defined as stressful or emotional situations involving patients that could impact both treatment outcomes and patients’ experiences. Through written web-based reviews, patients can share their experiences with health care providers, and these posts can be a useful source for investigating patient satisfaction and their experiences of challenging encounters.<p> <p>Objective: This study aims to identify dominant themes from patient-written, web-based reviews of dentists and investigate how these themes are related to patient satisfaction with dental treatment. <p>Methods: The study data consisted of 11,764 reviews written by dental patients, which included 1- to 5-star ratings on overall satisfaction and free-text comments. The free-text comments were analyzed using Linguistic Inquiry and Word Count software, and the meaning extraction method was used to group words into thematic categories. These themes were used as variables in a multilevel logistic regression analysis to predict patient satisfaction. <p>Results: Eight themes emerged from the analyses, of which 6 (75%)—explanation (odds ratio [OR] 2.56, 95% CI 2.16-3.04; P<.001), assurance (OR 3.61, 95% CI 2.57-5.06; P<.001), performance assessment (OR 2.17, 95% CI 1.84-2.55; P<.001), professional advice (OR 1.81, 95% CI 1.55-2.13; P<.001), facilities (OR 1.78, 95% CI 1.08-2.91; P=.02), and recommendation (OR 1.31, 95% CI 1.12-1.53; P<.001)—increased the odds of high patient satisfaction. The remaining themes (2/8, 25%)—consequences of treatment need (OR 0.24, 95% CI 0.20-0.29; P<.001) and patient-centered care (OR 0.62, 95% CI 0.52-0.74; P<.001)—reduced the odds of high patient satisfaction. <p>Conclusions: The meaning extraction method is an interesting approach to explore patients’ written accounts of encounters with dental health professionals. The experiences described by patients provide insight into key elements related to patient satisfaction that can be used in the education of dental health professionals and to improve the provision of dental health services.en_US
dc.identifier.citationLarsen, Holde, Johnsen. Investigating Patient Satisfaction Through Online Reviews of Norwegian Dentists: A Quantitative Study using the Meaning Extraction Method. Journal of Participatory Medicine (JoPM). 2024en_US
dc.identifier.cristinIDFRIDAID 2275890
dc.identifier.doi10.2196/49262
dc.identifier.issn2152-7202
dc.identifier.urihttps://hdl.handle.net/10037/34811
dc.language.isoengen_US
dc.publisherJMIRen_US
dc.relation.journalJournal of Participatory Medicine (JoPM)
dc.rights.accessRightsopenAccessen_US
dc.rights.holderCopyright 2024 The Author(s)en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0en_US
dc.rightsAttribution 4.0 International (CC BY 4.0)en_US
dc.titleInvestigating Patient Satisfaction Through Online Reviews of Norwegian Dentists: A Quantitative Study using the Meaning Extraction Methoden_US
dc.type.versionpublishedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


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Attribution 4.0 International (CC BY 4.0)
Med mindre det står noe annet, er denne innførselens lisens beskrevet som Attribution 4.0 International (CC BY 4.0)