• The Tension between National and Local Concerns in Preparing for Large-Scale Generic Systems in Healthcare 

      Ellingsen, Gunnar; Hertzum, Morten; Melby, Line (Journal article; Tidsskriftartikkel; Peer reviewed, 2022-03-16)
      Large-scale generic systems are typically adapted to local practice through confguration. This is especially important in healthcare, which involves a plurality of institutions and users. However, the decision to acquire a generic system in public healthcare is typically founded on regional and national health policy goals, which often are translated into various forms of standardization. As a ...
    • User requirements meet large-scale EHR suites: Norwegian preparations for Epic 

      Ellingsen, Gunnar; Hertzum, Morten (Journal article; Tidsskriftartikkel; Peer reviewed, 2020)
      Electronic health records (EHRs) are becoming the norm in healthcare. Typically, these EHRs are large-scale suite systems. The up-front presence of ready-for-use EHR suites changes the role of user requirements and the conditions for deciding which requirements to include in the final contract. In this paper, we investigate how user requirements are negotiated in the ongoing preparations for the ...