Amidst key emergent challenges for Destination Management Organisations (DMOs) and destinations triggered by changes in the funding and governance landscape for tourism on a global scale, Distributed Leadership (DL) has emerged as a promising concept to provide a collaborative framework for channelling resources and leadership to cope with such changes. Current evidence from academic literature ...

While the construct customer brand engagement is gaining magnitude in hospitality studies, this study establishes positive word of mouth and brand loyalty as relevant outcomes of customer brand engagement. It proposes and empirically tests a model which is underpinned by social customer relationship management theory. By means of survey questionnaires, data was obtained from 373 customers from hotels, ...

Seaweed is considered to be a sustainable and healthy food source. However, for western consumers, it remains an unfamiliar source of food. Using a sample of 426 Norwegian consumers, this study aimed to explain and predict seaweed consumption using an extended version of the norm activation framework with a prospective design, including behaviour and consumer food innovativeness. Confirmatory ...

We can know more than we can tell. In this paper we discuss how Polanyi applied his tacit knowledge concept to approach creativity. As a first step, Polanyi’s epistemological position is briefly discussed. Then his conceptualisation of tacit knowledge is presented, followed by a discussion of how Polanyi relates tacit knowledge to creativity in general and creativity in science in particular. We ...

<p><i>Purpose</i> In a volatile marketplace, warehouse management is fundamentally contingent of changes in its supply network environment. Flexibility is therefore a key logistics issue in distribution centre management. This study probes into the nature of warehouse flexibility in a supply network through simulation. <p><i>Design/methodology/approach</i> By using the FlexSim simulation tool the ...

Consumers are entitled to eat safe food, so authorities should ensure that this right is preserved by enacting regulations and ensuring compliance through enforcement activities. Safety inspection is key to the enforcement system. Therefore, this paper presents an analysis of consumer responses to a regulatory scheme for safe seafood. The regulations consist of national and local authority enforcement ...

The perception of activities that may harm whales and their coexistence with whale tourism can be problematic for a destination's attractiveness and its potential role in setting good standards for the sector and educating tourists. This research note investigates the online debate about the legitimacy of a research project on wild whales in Norway. In particular, it investigates the local tourism ...

This study integrates consumer innovativeness (CI) and technological expertise (TE) in consumer attitudes and mobile commerce use (MCU) and introduces consumer consideration set size (CSS) as a moderator and a mediator of these relationships. Based on a survey sample of 577 Vietnamese consumers, it uses a structural equation modelling approach to test the hypotheses. The findings show that attitudes, ...

Interpretive marine turtle tours in Cyprus yields an alluring ground to unfold the complex nature of pro-environmental behavior among travelers in nature-based destinations. Framing on Collins (2004) interaction ritual concept and the complexity theory, the current study proposes a configurational model and probes the interactional effect of visitors’ memorable experiences with environmental ...

Since January 2016, nurses and midwives in Poland have had the right, with some restrictions, to prescribe medicines. Consequently, Polish patients received the same opportunity as in other countries worldwide: easier access to certain health services, i.e., medical prescribing. The aim of this study was to assess the impact of structural changes which increased the nurses’ competences on the ...