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dc.contributor.authorSmit, Bert
dc.contributor.authorMelissen, Frans W.
dc.contributor.authorFont aulet, Xavier
dc.contributor.authorGkritzali, Alkmini
dc.date.accessioned2021-01-19T10:23:13Z
dc.date.available2021-01-19T10:23:13Z
dc.date.issued2020-12-17
dc.description.abstractExperiences are at the core of tourism and hospitality. Understanding how to design, manage and measure such experiences has become a key topic in academic literature focused on this sector. This paper presents the characteristics of an optimal design process model for experiences, based on the results of a meta-ethnographic synthesis of such processes. The characteristics can be seen as critical success factors in delivering the right solution to the right problem efficiently and effectively. Depending on the context, starting level and aim of the design, designers can benefit from applying several different design processes. Such a process benefits from design capabilities developed in multi-disciplinary teams. Moreover, the design process aids design teams through steering the collection of explicit and tacit knowledge on problem and solution aspects with stakeholders in a specific order. The success of a design process depends on procedural knowledge of lead designers and their ability to orchestrate and integrate contributions from various disciplines and stakeholders at the right times. Existing design processes for tourism and hospitality experiences lack maturity and flexibility, resulting in them having poor structural validity. However these processes, with insights from design science, can form a base for further theoretical development.en_US
dc.identifier.citationSmit B, Melissen FW, Font aulet X, Gkritzali A. Designing for experiences: a meta-ethnographic synthesis. Current Issues in Tourism. 2020en_US
dc.identifier.cristinIDFRIDAID 1872796
dc.identifier.doi10.1080/13683500.2020.1855127
dc.identifier.issn1368-3500
dc.identifier.issn1747-7603
dc.identifier.urihttps://hdl.handle.net/10037/20315
dc.language.isoengen_US
dc.publisherTaylor & Francisen_US
dc.relation.journalCurrent Issues in Tourism
dc.rights.accessRightsopenAccessen_US
dc.rights.holderCopyright 2020 The Author(s)en_US
dc.subjectVDP::Humanities: 000en_US
dc.subjectVDP::Humaniora: 000en_US
dc.subjectVDP::Social science: 200en_US
dc.subjectVDP::Samfunnsvitenskap: 200en_US
dc.titleDesigning for experiences: a meta-ethnographic synthesisen_US
dc.type.versionpublishedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


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