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dc.contributor.authorLarbi, Dillys
dc.contributor.authorDenecke, Kerstin
dc.contributor.authorGabarron, Elia
dc.date.accessioned2022-08-29T11:24:53Z
dc.date.available2022-08-29T11:24:53Z
dc.date.issued2022-05-20
dc.description.abstractDigital interventions for increasing physical activity behavior have shown great potential, especially those with social media. Chatbots, also known as conversational agents, have emerged in healthcare in relation to digital interventions and have proven effective in promoting physical activity among adults. The study’s objective is to explore users’ experiences with a social media chatbot. The concept and the prototype development of the social media chatbot MYA were realized in three steps: requirement analysis, concept development, and implementation. MYA’s design includes behavior change techniques effective in increasing physical activity through digital interventions. Participants in a usability study answered a survey with the Chatbot Usability Questionnaire (CUQ), which is comparable to the Systems Usability Scale. The mean CUQ score was below 68, the benchmark for average usability. The highest mean CUQ score was 64.5 for participants who thought MYA could help increase their physical activity behavior. The lowest mean CUQ score was 40.6 for participants aged between 50 and 69 years. Generally, MYA was considered to be welcoming, very easy to use, realistic, engaging, and informative. However, some technical issues were identified. A good and diversified user experience promotes prolonged chatbot use. Addressing identified issues will enhance users’ interaction with MYA.en_US
dc.identifier.citationLarbi D, Denecke K, Gabarron E. Usability Testing of a Social Media Chatbot for Increasing Physical Activity Behavior. Journal of Personalized Medicine. 2022;12(5)en_US
dc.identifier.cristinIDFRIDAID 2024772
dc.identifier.doi10.3390/jpm12050828
dc.identifier.issn2075-4426
dc.identifier.urihttps://hdl.handle.net/10037/26455
dc.language.isoengen_US
dc.publisherMDPIen_US
dc.relation.journalJournal of Personalized Medicine
dc.rights.accessRightsopenAccessen_US
dc.rights.holderCopyright 2022 The Author(s)en_US
dc.titleUsability Testing of a Social Media Chatbot for Increasing Physical Activity Behavioren_US
dc.type.versionpublishedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


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