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dc.contributor.authorHarring, Astrid Karina
dc.contributor.authorGræsli, Ola
dc.contributor.authorHäikiö, Kristin
dc.contributor.authorHjortdahl, Magnus
dc.contributor.authorJørgensen, Trine Møgster
dc.date.accessioned2024-10-14T11:06:33Z
dc.date.available2024-10-14T11:06:33Z
dc.date.issued2024-10-12
dc.description.abstractBackground A frequent caller is defined by The Frequent Caller National Network (FreCaNN) as an adult who makes five or more emergency calls in a month or twelve or more in three months, related to individual episodes of care. However, we believe that when limiting the definition to those who call themselves, one underestimates the impact frequent contacts have on the Emergency Medical Communication Center (EMCC) and the Emergency Medical Services (EMS).<p> <p>Method We conducted a descriptive retrospective cross-sectional database review of frequent contacts; defined as persons who have ≥5 contacts in a month or ≥12 contacts in three months. Data were provided from Oslo EMCC, between 1. January 2017 and 31. December 2022. Contrary to the FreCaNN definition, we included all types of contacts and callers, both emergent and non-emergent, regarding patients of all ages. <p>Results During the study period, 2.149.400 contacts were registered. Of these 129.700 were contacts from frequent callers, where the patients called themselves. When including contacts frequently made on behalf of a patient, we found that 268.723 fit the definition of frequent emergency contacts. When also taking non-emergent contacts into account, a total of 437.361 contacts fit the definition of frequent contacts. <p>Conclusion When limiting the criteria to only frequent callers, one underestimates the impact persons who have frequent contacts, have on the EMCC and the EMS. We were able to distinguish between three categories—contacts from frequent callers, frequent emergency contacts, and frequent contacts. We believe broadening the definition can benefit both research and audits, when accessing the use of emergency resources to patients with frequent requests for help to the EMCCs.en_US
dc.identifier.citationHarring, Græsli, Häikiö, Hjortdahl, Jørgensen. Frequent contacts to Emergency Medical Services (EMS): more than frequent callers. BMC Emergency Medicine. 2024en_US
dc.identifier.cristinIDFRIDAID 2311542
dc.identifier.doi10.1186/s12873-024-01104-9
dc.identifier.issn1471-227X
dc.identifier.urihttps://hdl.handle.net/10037/35223
dc.language.isoengen_US
dc.publisherBMCen_US
dc.relation.journalBMC Emergency Medicine
dc.rights.accessRightsopenAccessen_US
dc.rights.holderCopyright 2024 The Author(s)en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0en_US
dc.rightsAttribution 4.0 International (CC BY 4.0)en_US
dc.titleFrequent contacts to Emergency Medical Services (EMS): more than frequent callersen_US
dc.type.versionpublishedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


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Attribution 4.0 International (CC BY 4.0)
Med mindre det står noe annet, er denne innførselens lisens beskrevet som Attribution 4.0 International (CC BY 4.0)