A prototype system for context sensitive communication in hospitals based on an Ascom/trixbox experimental platform

Abstract

Hospital's communication infrastructure suffers from different types of common problems. Currently, this infrastructure relies mainly on the use of pagers which are devices particularly interruptive for the daily work of hospital's workers, and moreover they do not support context-awareness communication. Wireless phones are supposed to be a valid alternative to pagers and they can also be used to efficiently increase awareness between workers. Unfortunately, wireless phones can become more interruptive than pagers due to the synchronous communication channel they provide. The aim of this thesis is to propose an implementation of a context-aware solution, based on an Ascom/trixbox communication platform, which tries to overcome this problem. In particular it is specifically designed to balance availability and interruptions gained by using the Ascom wireless phones considering contextual information relating to the users carrying these devices, and it provides several features useful to increase awareness. This work is based on an on-going research project at the Norwegian Centre for Integrated Care and Telemedicine (NST), in collaboration with the University Hospital of Northern Norway (UNN) and Telenor. The focus of this project, named Context sensitive systems for mobile communication in hospitals is to design and develop context-sensitive interfaces, middleware and new interaction forms for mobile devices that support multi-modal communication.