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dc.contributor.authorEriksen, Geir Steinar
dc.contributor.authorNygren, Ivan
dc.contributor.authorRudmin, Floyd Webster
dc.date.accessioned2012-01-13T12:38:41Z
dc.date.available2012-01-13T12:38:41Z
dc.date.issued2011
dc.description.abstractSurvey of workplace bullying in a Norwegian hospital found that 10% of nurses, therapists, and physicians (N=440) had witnessed bullying. Negative Acts Questionnaire (NAQ) scores were low, Minnesota Satisfaction Questionnaire (MSQ) scores were positive, and Organizational Commitment Questionnaire (OCQ) scores were neutral. NAQ scores and having witnessed bullying both predicted low MSQ scores, low over-all job satisfaction, and low OCQ scores. By psychometric triage, some of the NAQ’s 22 negative acts can be identified for priority administrative intervention based on a) the degree to which NAQ items predict decreased satisfaction and decreased commitment, b) the prevalence rates of particular negative acts, and c) efficiency of intervention. Psychometric triage recommended intervention first on the problem of “necessary information withheld”, which had an 18% prevalence rate and predicted lower MSQ and OCQ scores. The second priority should be on “pressure to give up entitlements”, which had prevalence of 2% but also predicted lower MSQ and OCQ scores. The third and fourth priorities should focus on “tasks below level of competence” (reported by 51%) and on “unmanageable workload” (reported by 28%), neither of which predicted MSQ or OCQ scores.en
dc.identifier.citationE-Journal of Applied Psychology 17(2011) nr. 2 s. 26-31en
dc.identifier.cristinIDFRIDAID 879457
dc.identifier.issn1832-7931
dc.identifier.urihttps://hdl.handle.net/10037/3804
dc.identifier.urnURN:NBN:no-uit_munin_3515
dc.language.isoengen
dc.publisherFaculty of Life & Social Sciences, Swinburne University of Technologyen
dc.rights.accessRightsopenAccess
dc.subjectVDP::Samfunnsvitenskap: 200::Psykologi: 260::Sosial- og arbeidspsykologi: 263en
dc.subjectVDP::Social science: 200::Psychology: 260::Social and occupational psychology: 263en
dc.subjectbullyingen
dc.subjecthospitalen
dc.subjectmobbingen
dc.subjectNorwayen
dc.subjectPsychometric Triageen
dc.titleBullying Among Hospital Staff : Use of Psychometric Triage to Identify Intervention Prioritiesen
dc.typeJournal articleen
dc.typeTidsskriftartikkelen
dc.typePeer revieweden


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