Browsing Artikler, rapporter og annet (Handelshøgskolen) by Author "White, Brian E."
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The networked handling of rush orders in customer services
Engelseth, Per; White, Brian E. (Journal article; Tidsskriftartikkel; Peer reviewed, 2020)Rush orders are characterised by time constraints and organisational priority. They are handled by the supplier with the aim of meeting customer requirements in as limited a timeframe as possible. Rather than focusing on rush orders as a deterministic planning problem, this paper takes an inter-organisational perspective that highlights the complex networked interactions between the supplier and the ...