The challenges, problems and strategies of electronic medical record implementation : a case study of an eye hospital from India

Abstract

Interpretive research study was designed to answer the following research questions: 1) what are the different interests and expectations of managers and health staff and how they should be aligned in order to adopt an EMR system? 2) What are the challenges of the managers and problems faced by the end-users while transitioning their practice from paper to PC? 3) What are the strategies adopted by managers to overcome the problems faced by end-users? This study reveals that different actors seem to be interested in the EMR system for different reasons, which are related to their current work priorities. It also highlights 14 different essential issues which should be addressed during implementing EMR system. This study can be a starting point of reference for hospital managers, health staff and vendors helping them in increasing the level of awareness about the issues crucial for successful implementation of EMR system. For researchers it provides an overview of different issues for future research towards finding sustainable solutions for these challenges and problems.