I løpet av de siste tiår har flere studier vist at servicekvalitet kun er en svak prediktor for hvor mye kunder tipser på restauranter. Andre variabler har vist seg å spille en like stor rolle når tipsen skal bestemmes, men ingen komplett modell har blitt konstruert. Metoden for å måle servicekvalitet i tidligere studier har ofte vært enkel, og det har derfor vært i denne studiens hensikt å teste ...

Formålet for denne studien har vært å prøve å finne ut av i hvilken grad og på hvilke områder et utvalg av nordnorske turistfiskebedrifter samarbeidet pr. høsten 2014, og om det i henhold til gjeldende teorier for næringsmessig samarbeid kan antydes noen samarbeids-områder der bedrifter i turistfiskenæringa bør samarbeide mer for å bedre egen økonomi.Oppgavens hovedfunn er at det samarbeides lite ...

The main purpose of this study is to explore Japanese consumption practices of tourism asking how and why Japanese tourists consume tourism. Additionally, the study attempts to explore the relation that the Japanese have towards nature, at the same time as it explores the possibility that there are some exclusive reasons as to why they wish to visit nature in a tourism context. In relation to this, ...

Aim for most of the companies is to grow in size and in terms of revenue; more specifically for startup companies. In addition companies, in pursuit of growth, strive to elevate the level of customer satisfaction as they consider their clients to be the driving force for success. In this thesis we explore how such growth aims have enabled one IT-consultancy company in Tromsø to develop their strategy. ...

A tactical-operational level quantitative model can be an important decision support tool for bioenergy producers. Goal programming approach can help analyze the costs and volume implications of various competing goals in terms of biomass characteristics on part of the bioenergy producers. One cost and six quality characteristics goals, namely moisture and ash contents, and thermal values of two ...

Examining exam results from an oral exam at a Norwegian university, reveals that there may be supporting evidence for the existence of a lunch-effect. Results suggests that censors are making the “easy” choices right before lunch, as compared with right after. The results are both a support to Danziger et al. (2011a) and to the existing literature on biased grading in general.

We measure demand growth for all salmon-importing regions of the world using an index approach for the 2002–2011 period. Our results demonstrate that there are substantial variations in demand growth by region and over time. Russia and Brazil exhibit the highest demand growth, with average annual growth rates of approximately 20%. More established markets, such as the United States and Japan, ...