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dc.contributor.authorCavaye, D
dc.contributor.authorLehnbom, Elin
dc.contributor.authorLaba, T-L
dc.contributor.authorEl-Boustani, E
dc.contributor.authorJoshi, R
dc.contributor.authorWebster, R
dc.date.accessioned2018-09-05T09:19:48Z
dc.date.available2018-09-05T09:19:48Z
dc.date.issued2018-01-04
dc.description.abstract<p><i>Background</i>: Given time pressures on primary care physicians, utilising pharmacists for chronic disease management is of great interest. However, limited data are available on the current workflow in community pharmacies to guide these discussions.</p> <p><i>Objective</i>: This study aimed to test the feasibility of collecting workflow data from Australian community pharmacies using the Work Observation Method By Activity Timing (WOMBAT) software and provide preliminary data on Australian pharmacy workflow.</p> <p><i>Methods</i>: Data were collected from three pharmacies and four variables were recorded: what the pharmacist did, with whom, where and how. All tasks were timed and data were analysed to identify total number of tasks, median time per task, proportion of time per task, and common task combinations.</p> <p><i>Results</i>: Pharmacists' main tasks consisted of counselling, dispensing and management activities (27%, 21% and 17% respectively of the overall number of tasks) and these tasks also took the majority of their time. Tasks were frequent but short, with the average time per task ranging from 0.55 to 8.46 min and most time was spent in areas without the capacity for patient interaction (51% in the dispensing/compounding area and 6% in the back office).</p> <p><i>Conclusions</i>: Pharmacies are dynamic environments with the average task taking 1–2 min. Longer interventions may not be easily integrated into current pharmacy workflow.en_US
dc.description.sponsorshipNHMRC Early Career Fellowship The Australian National Heart Foundationen_US
dc.descriptionAccepted manuscript version. Published version available at <a href=https://doi.org/10.1016/j.sapharm.2018.01.003> https://doi.org/10.1016/j.sapharm.2018.01.003</a>. Accepted manuscript version, licensed <a href=http://creativecommons.org/licenses/by-nc-nd/4.0/> CC BY-NC-ND 4.0.</a>en_US
dc.identifier.citationCavaye, D., Lehnbom, E.C., Laba, T.-L., El-Boustani, E., Joshi, R. & Webster, R. (2018). Considering pharmacy workflow in the context of Australian community pharmacy: A pilot time and motion study. Research in Social and Administrative Pharmacy. https://doi.org/10.1016/j.sapharm.2018.01.003en_US
dc.identifier.issn1551-7411
dc.identifier.issn1934-8150
dc.identifier.otherFRIDAID 1606513
dc.identifier.other10.1016/j.sapharm.2018.01.003.
dc.identifier.urihttps://hdl.handle.net/10037/13665
dc.language.isoengen_US
dc.publisherElsevieren_US
dc.relation.journalResearch in Social and Administrative Pharmacy
dc.rights.accessRightsopenAccessen_US
dc.subjectVDP::Medisinske Fag: 700::Basale medisinske, odontologiske og veterinærmedisinske fag: 710::Farmakologi: 728en_US
dc.subjectVDP::Medical disciplines: 700::Basic medical, dental and veterinary science disciplines: 710::Pharmacology: 728en_US
dc.subjectTime in motionen_US
dc.subjectPharmacist workflowen_US
dc.subjectObservational studyen_US
dc.subjectCommunityen_US
dc.titleConsidering pharmacy workflow in the context of Australian community pharmacy: a pilot time and motion studyen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


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