Parent satisfaction with child health centres for children 0–5 years old in Norway: A cross-sectional study

Abstract

In Norway, all children are entitled to receive regular health checks. Child health centres for children 0–5 years old (CHC) provide these check-ups and are one of many health services that Norwegian municipalities have to offer. The aim of this study was to examine parents’ satisfaction with CHCs, and to identify predictors for the overall evaluation of the service. The sample comprised 1654 parents who visited a CHC with their children. A hierarchical multiple regression analysis was conducted to predict the overall evaluation of the service with four user satisfaction scales (i.e. User participation, Public health nurse, Accessibility, and Information). The STROBE checklist was applied. Most users were satisfied with the service (95%) and with the help they received from it (91%). All four user satisfaction scales were significant in the prediction of the overall evaluation of the service. Users of the CHC seem to be very satisfied with the service, especially with the public health nurse.