The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction–loyalty relationship

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https://hdl.handle.net/10037/3635
DOI
doi: 10.1108/07363761111150017
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Dato
2011
Type
Journal article
Tidsskriftartikkel
Peer reviewed

Forfatter
Tuu, Huy Ho; Olsen, Svein Ottar; Linh, Pham Thi Thuy
Beskrivelse
This is the accepted manuscript version of the article. Published version: Journal of Consumer Marketing, 28/5 (2011) 363–375, available at http://dx.doi.org/10.1108/07363761111150017
This article is part of Ho Huy Tuu's doctoral thesis and is available in Munin at http://hdl.handle.net/10037/2971
Forlag
Emerald
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