• The networked handling of rush orders in customer services 

      Engelseth, Per; White, Brian E. (Journal article; Tidsskriftartikkel; Peer reviewed, 2020)
      Rush orders are characterised by time constraints and organisational priority. They are handled by the supplier with the aim of meeting customer requirements in as limited a timeframe as possible. Rather than focusing on rush orders as a deterministic planning problem, this paper takes an inter-organisational perspective that highlights the complex networked interactions between the supplier and the ...