To mainstream sustainability, we need to understand the value gained from sustainability by users. We apply a user-centred design methodology to develop an agile, iterative, incremental and reflexive process to understand the sustainability value proposition for Lufthansa City Center travel agents. We analyse the failure of sustainability communications within the online platforms used by these ...

Nature-based adventure experiences constitute a significant segment of the tourism industry and understanding consumers’ conceptualisations of value is crucial. The aim of this study is to understand how the perceived value of the climbing experience differs within the climbing community. Interviews with climbers revealed that multiple aspects of the climbing experience are valued, including efficiency, ...

Verdifulle opplevelser står sentralt i turismenæringen og har betydning både for bedrift og kunde. Denne artikkelen tar for seg hvordan verdi kan forstås fra både kunde- og bedriftsperspektiv. Studien sammenholder finansiell verdi og kundeverdi gjennom kvalitativ analyse av regnskaper og kundeomtaler for to reiselivsbedrifter med fokus på opplevelser. Analysen av kunders opplevde verdi, synliggjør ...

Til tross for at folk er blitt mer opptatt av å ha et sunt kosthold, har sjømatkonsumet vært dalende i flere år – spesielt blant den unge befolkningen. Kan sosiale medier og influensere være løsningen på problemet?

Humans have a motivational system that influences cognition and behavior to minimize the risk of contact with pathogens. This research examines the relationship between cyberspace disease salience and mobility behavior at the macro and micro levels. Across two studies, we predict and find that people adjust their mobility behavior to minimize the risk of close physical contact with strangers ...

Despite the fact that people have become more concerned with having a healthy diet, seafood consumption has been declining for several years - especially among the young population. The health authorities recommend eating seafood for dinner two to three times a week, ie 300 to 450 grams of fish, to provide a basis for good health [1]. Norwegian statistics indicates that it is the oldest consumers ...

This research note concerns the role of whale-watching tourism providers in the debate over protection of the marine environment. The case reported is about northern Norwegian whale-watching organizations. Based on the analysis of local newspapers and on the direct experience of one member of our research team, this research note concludes that the whale-watching companies, and more in general the ...

Until today, inadequate food supply, malnutrition, food adulteration, etc., are still the key concern in developing economies. In order to address these issues of food security crisis, and to stimulate a sustainable supply of liquid milk (LM), a consumer behavior model was created, in which consumers’ perceived knowledge, trust and risk were the major catalysts. To shed light on this context, the ...

There are as yet to our knowledge no systematic investigations comparing the effects of specific tourism company product and total destination product components on tourists’ experience. The current study addressed this particular issue, based upon a convenience sample of 867 tourists visiting Northern Norway in the summer of 2011. The study results indicated that the effect of the company product ...

Purpose - This paper aims to contribute to the literature on distributed sensemaking by studying how the police establish and develop their new position as police contacts during the police reform.<p> <p>Design/methodology/approach - The authors studied how the position of police contact, a cornerstone of the recent Norwegian police reform, was interpreted and practised. The authors interviewed ...